Returns & Exchanges

At The Genie Company, we want your home to be perfect, which is why we offer a 30-day window to return or exchange any items that don't meet your expectations. All products must be returned in their original packaging and unused condition to ensure a full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Once your return is authorized, download and print the prepaid shipping label provided via email.

3

Pack Your Items

Carefully place the items in their original boxes, include all hardware and manuals, and securely attach the shipping label to the outside.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your receipt; your refund will be processed within 5-7 business days of arrival at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing