Frequently Asked Questions

Everything you need to know about transforming your living space.

What is the standard shipping time for furniture and decor?

Most orders are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.

Do you offer international shipping?

Currently, The Genie Company ships exclusively within the continental United States and Canada. We are working on expanding our logistics to other regions soon.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture or clearance items are final sale.

Are the materials used in your products sustainable?

Yes, we prioritize eco-friendly sourcing. Many of our wooden pieces are FSC-certified, and our textiles often utilize organic cotton or recycled fibers.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for larger purchases.